About the Role: As an Operations Executive, you will play a key role in ensuring the smooth day-to-day functioning of our logistics operations. This role involves active coordination with internal teams and external partners, handling operational calls, and maintaining accurate reports for tracking. You'll be at the heart of execution ensuring timely updates, resolving day-to-day issues, and keeping our systems and stakeholders aligned.
Key Responsibilities
Adding trip details in the desktop/phone.
Making outbound calls (tele calling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
Handling and Training customers on mobile and desktop applications. Preparation of Daily MIS for different clients
Handling Customer queries and providing solutions.
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to Operations Manager
Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
Calling multiple stakeholders extensively
Requirements
Efficient in handling and communicating with customers
Ability to listen and active problem-solving skills
Positive interpersonal skills, excellent verbal communication & basic written communication
Advance knowledge of Excel
Decent knowledge of mobile apps and desktop applications.
Qualification: High school degree or equivalent
Having prior experience in the transportation industry will be an added advantage.
Knowledge of regional language
Ready to work in all shifts including night shift.
Ready to work 6 days a week and ok to travel to client location