Support Executive

We’re looking for an empathetic, responsible, and proactive Operations & User Experience Executive to help support our users, guide current users during onboarding, and ensure smooth day-to-day operations on the Feelin’s App.This role focuses on user onboarding, user support, basic tele-calling, and maintaining strong trust and comfort during interactions. If you enjoy interacting with people, solving user problems, and contributing to a growing community, you’ll be a outstanding fit.Key Responsibilities1. User Support & Relationship Management

- Assist users in understanding how the app works and help troubleshoot issues.
- Respond to user queries via chat, email, or calls in a friendly and supportive manner.
- Maintain high levels of user satisfaction by providing timely, empathetic assistance.
- Build trust with users by ensuring clear and respectful communication.
- Document key issues, common questions, and user insights for internal teams.

1. User Onboarding & Basic Telecalling

- Make outbound calls to walk new users through onboarding steps, if required.
- Explain important app features and usage guidelines in easy language.
- Follow up with users who need assistance completing onboarding.
- Maintain basic notes on user interactions.




- Keep users informed about new updates, features, or important announcements.

1. Trust & User Well-being

- Ensure users understand platform rules and community standards.
- Flag cases of user discomfort or direct violations.
- Support users who may need clarity on safety, privacy, or platform policies.

Requirements Languages Fluency in one or more regional languages:

Tamil / Kannada /Telugu

- Fluency in English (read, write, speak)

Skills & Experience
- Prior experience in support, operations, tele-calling, or customer-facing roles is a plus.
- Strong communication skills with a friendly and patient approach.
- Ability to handle complaints calmly and professionally.
- Basic ability to use CRM tools, Excel, or common workplace software.
- Good judgment and attention to detail.
- Comfortable speaking on calls when required.

Other Requirements
- BYOD: Must have a personal laptop.
- Bachelor’s degree preferred but not mandatory.
- Positive attitude and willingness to learn quickly.

Job Type: Internship

Length: 3 months

Work Location: HSR Layout

Pay: ₹15,000.00 - ₹15,001.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Operations Executive Intern (HSR Layout)
🏢 inMinutes
📍 HSR Layout