We're Hiring: Operations & Client Success Manager

Company: Mentorque

Experience: 1-2 Years

Employment Type: Full-Time

About Mentorque

Mentorque is a fast-growing career acceleration company helping students and working professionals make their next big career move through structured mentorship, career strategy, and technology-driven solutions.

We're looking for a highly organised, proactive, and execution-focused Operations & Client Success Manager who can take ownership of day-to-day operations, coordinate across teams, and ensure a seamless experience for our clients.

Key Responsibilities

1. Operations & Scheduling

- Manage end-to-end scheduling of client consultations, mentorship sessions, and internal meetings.
- Coordinate calendars, appointments, rescheduling, and follow-ups across multiple stakeholders.
- Ensure operational tasks and client deliverables are completed within defined timelines.

2. Client Communication & Relationship Management

- Act as a key point of contact for clients throughout their journey.
- Handle client queries, provide timely updates, and resolve operational issues professionally.
- Ensure clients receive a consistent, high-quality experience.

3. Cross-Functional Coordination

- Collaborate closely with mentors, career managers, sales, documentation, and technology teams.
- Track deliverables, follow up with stakeholders, and eliminate operational bottlenecks.
- Ensure seamless handovers and communication between departments.

4. Process & Performance Management

- Maintain operational trackers, dashboards, and client progress reports.
- Monitor task completion, team accountability, and service delivery timelines.




- Identify inefficiencies, streamline workflows, and introduce scalable operational processes.
- Escalate critical issues proactively and drive them to resolution.

What We're Looking For

- 2–5 years of experience in Operations, Customer Success, Program Management, or similar roles.
- Excellent verbal and written English communication skills.
- Solid organisational, multitasking, and problem-solving abilities.
- Comfortable managing multiple clients, calendars, and competing priorities simultaneously.
- Proficiency in Google Sheets, Excel, Google Calendar, and collaboration tools.
- Ability to work independently, take ownership, and coordinate effectively across teams.
- A proactive, detail-oriented mindset with a strong bias for execution.

Prior experience in EdTech, career services, consulting, or service-based businesses is an advantage.

What Makes You a Great Fit

You're someone who doesn't just follow up on tasks, you make sure they get done.

You enjoy bringing structure to fast-moving environments, communicating with different stakeholders, solving problems, and ensuring nothing falls through the cracks.

Why Join Mentorque?

- Work directly with the leadership team of a growing startup.
- Own meaningful operational responsibilities from day one.
- Help build and scale processes that directly impact client outcomes.
- Grow into a larger leadership role as the company expands.

Interested? Apply through LinkedIn with your updated CV. Or directly send an email to [email protected] listing out three reasons why you are a good fit.

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📌 Operations Associate (Delhi)
🏢 Mentorque
📍 Delhi