Job Summary

Handle merchant escalations and resolve them on a high-priority basis. Proactively assist merchants to ensure timely and effective resolution of issues. Deliver exceptional merchant satisfaction through ownership and accountability of cases.

Key Responsibilities

- Resolve merchant complaints received through RBI, nodal officers, social media channels, or senior management escalations.
- Understand the nature of each query, coordinate with internal stakeholders, and ensure resolution within defined TATs.
- Prepare Root Cause Analysis (RCA) reports for escalations received.
- Ensure adherence to agreed turnaround times to meet productivity and quality benchmarks.
- Maintain high CSAT scores and ensure no repeat escalations for handled cases.
- Exhibit innovation and clarity in both written and verbal communication.

We may use artificial intelligence (AI)



tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Merchant Helpdesk: Operations: Chat & Email Professional (Noida)
🏢 Paytm
📍 Noida