Job highlights

- 10-14 years in US healthcare/insurance claims with 3-4 years in Life, AD&D; or Annuity claims; 4-5 years people management of 15-20 staff; expertise in SLA delivery, capacity planning, and Lean/Six Sigma
- Manage Life, AD&D; and Annuity claims team; ensure SLA, quality and productivity targets; handle client escalations; oversee capacity, training, and risk management

Wipro is hiring for Life & Annuity Claims Operations (US Benefits) for Manager Position

Job Title: Manager

Job Location: Gurugram ( Work from office)

Cab - One Side Depend Upon Hiring Zone

Shift: US Shifts ( One Side Cab available )

Experience Range-8 to 14 Years.

Education - Bachelors Degree.

Interested candidates can share their resume at [email protected] with below details:

- Total Experience-
- Relevant Work Experience-
- Current Role/ Designation-
- Key Areas Handled :- Like Annuity claims, Life Claims, Accidental Death & Dismemberment
- Current CTC -
- Expected CTC -
- Notice Period -
- Reason for Change-
- Availability for Interview -

:- The Manager is a working people manager accounting for the overall performance of the Life, AD&D; and Annuity claims team. The role owns delivery against contractual SLAs,



quality and productivity targets; builds and develops a team of 15-20 people; manages capacity and risks; and serves as the primary operational contact for the client.

Required Experience

- 10- 14 years in operations, including 6+ years in US healthcare/benefits/insurance claims and at least 3-4 years in US Life, AD&D; or Annuity claims
- Minimum 4-5 years of people management, currently managing or having managed a team of 15-20 people (including team leads)
- Proven delivery of SLA, quality and productivity targets in a high-volume BPO or outsourced setting
- Experience in capacity planning, onboarding and training, and backlog management
- Strong client-facing skills, stakeholder governance and escalation handling
- Strong MS Office skills (Excel, PowerPoint, Word) and MIS or dashboard reporting
- Excellent written and verbal communication
- Experience in Life and Annuity claim adjudication, beneficiary and payout processes
- Experience in transitions, RCA and Lean/Six Sigma or process improvement
- Exposure to automation or AI-led productivity initiatives
- Experience in P&L;, billing or financial tracking for an account.

📌 Manager (Gurugram)
🏢 Wipro
📍 Gurugram