1. Own customers after sales handover
2. Coordinate implementation and configuration
3. Conduct online or onsite customer training based on customer category
4. Coordinate partner-led implementation where applicable
5. Complete implementation checklists and obtain customer sign-off
6. Drive timely go-live and initial adoption
7. Maintain regular communication with customer SPOCs
8. Coordinate technical issues and escalations with HO Support
9. Track adoption and identify low-engagement customers
10. Maintain accurate customer and implementation status in the system
11. Support retention and renewal through customer engagement
12. Share customer feedback and product requirements with HO and Product teams
13. Provide initial post-go-live handholding for usage and ease of operation
14. Act as L1 support for customer issues and service requests