MANAGER IT | PLANT IT INFRASTRUCTURE & OPERATIONS

Company

PINNACLE MOBILITY SOLUTIONS PVT. LTD.

Information Technology

Location

Pithampur Sector 7, Madhya Pradesh

Department

Employment Type

Full-Time

B.E./B.Tech/B.Sc./MCA or equivalent in IT,

Computer Science or Electronics

Experience

1218 Years

Qualification

JOB PURPOSE The Manager IT will serve as the site IT Lead for EKA Mobility Pithampur Sector 7 and will be accountable for secure, reliable and highly available IT services supporting uninterrupted manufacturing and business operations. The role covers plant infrastructure,

IT/OT connectivity, cybersecurity, Microsoft 365, end-user computing, security-system connectivity, asset governance, vendor management and new IT project execution.

KEY RESPONSIBILITIES

1. Plant IT Infrastructure & Operations Manage day-to-day plant IT infrastructure and support operations, ensuring availability and performance of LAN/WAN, Wi-Fi, Internet, switches,

firewalls, endpoints, printers and related services.

Manage server and network rooms, racks, UPS systems, structured cabling, fiber backbone and environmental readiness.

¢ Monitor infrastructure health, capacity and uptime; proactively identify recurring issues and implement corrective actions.

2. Network, Cybersecurity & IT/OT ¢ Administer enterprise switching, VLANs, routing, wireless networks, VPN and Fortinet/FortiGate security infrastructure.

¢ Ensure secure network segregation across Corporate IT, Manufacturing/OT, CCTV, Access Control and Guest networks.

¢ Coordinate firewall policies, security hardening, vulnerability remediation, endpoint security, antivirus/EDR and patch compliance.

¢ Support secure connectivity for shop-floor terminals, barcode scanners, manufacturing devices and OT/IoT systems.

3. Manufacturing & Business Application Support ¢ Coordinate with Production, Engineering, Quality, Stores, Logistics, Automation,



SAP and Corporate IT teams for plant technology requirements.

¢ Ensure rapid resolution and escalation of production-critical IT incidents and maintain stable connectivity for SAP and manufacturing terminals.

4. Microsoft 365 & End-User IT ¢ Support Outlook, Teams, OneDrive and SharePoint, along with Active Directory and Microsoft Entra ID user administration in coordination with

Corporate IT.

¢ Manage desktops, laptops, workstations, printers, standard software, onboarding, transfers and separation-related IT activities.

¢ Drive IT Service Desk operations with SLA-based incident and request resolution.

5. CCTV, VMS & Access Control Infrastructure ¢ Coordinate the network and IT infrastructure supporting CCTV, VMS and access-control systems.

¢ Ensure availability, security and scalability of surveillance and physical-security network infrastructure in coordination with Security, Admin and technology partners.

6. IT Projects & Vendor Management ¢ Lead site IT projects from requirement gathering, BOQ and technical review through implementation, commissioning, handover and closure.

¢ Coordinate with OEMs, system integrators, service providers and AMC partners; manage FAT/SAT/UAT activities wherever applicable.

¢ Monitor vendor SLAs, technical deliverables, warranty, AMC and escalations; coordinate with Procurement and Commercial teams for purchases and renewals.

7. IT Governance, Assets & Compliance ¢ Maintain accurate hardware, software, license, warranty and AMC records.

¢ Maintain network diagrams, IP/VLAN matrices,



configuration backups and as-built documentation.

¢ Implement Corporate IT policies, SOPs and security standards; support audits and ensure timely closure of observations.

¢ Maintain backup, disaster recovery and IT business-continuity readiness.

TECHNICAL SKILLS & CANDIDATE PROFILE

Required Technical Skills

Preferred Candidate Profile

¢ Enterprise LAN/WAN, Wi-Fi, VLAN, routing and switching

¢ Fortinet/FortiGate firewall, VPN and network security

¢ IT/OT segmentation and manufacturing connectivity

¢ Fiber optic and structured cabling

¢ Active Directory, Entra ID and Microsoft 365

¢ Endpoint security, patching and asset management

¢ CCTV/VMS/access-control networking

¢ 1218 years of IT infrastructure and operations experience

¢ Preferably 35 years in a manufacturing or automotive plant

¢ Hands-on network, firewall, Wi-Fi, endpoint and cybersecurity experience

¢ Greenfield manufacturing plant implementation experience preferred

¢ Sound understanding of IT/OT integration and shop-floor connectivity

¢ Robust troubleshooting, project management, vendor management and documentation skills

¢ Effective coordination across Corporate IT and plant functions

¢ Backup, DR, server/network room and UPS infrastructure

¢ ITSM, vendor, OEM, SI and AMC management

EKA Mobility | Manager IT | Pithampur Sector 7

KEY PERFORMANCE AREAS ¢ Infrastructure and network availability ¢ Incident resolution and SLA compliance ¢ Cybersecurity and vulnerability closure ¢ IT/OT stability and security ¢ Asset and license governance ¢ Project delivery and vendor performance ¢ Backup and DR readiness ¢ Audit and compliance ¢ End-

user service quality ¢ Operational cost optimization

PREFERRED CERTIFICATIONS

CCNA/CCNP | ITIL | Microsoft Azure/Microsoft 365 | Cybersecurity Certification

EKA Mobility | Manager IT | Pithampur Sector 7

📌 Manager - IT (Pithampur)
🏢 Pinnacle Mobility Solutions
📍 Pithampur