Incident management: Analyze production(Development incidents) prioritize tickets, and meet SLA requirements.

Batch monitoring: Monitor JCL jobs, investigate abends, check return codes, and Providing the instructions operations team to Restart or Rerun the jobs According with Instructions.

COBOL and DB2 support: Troubleshoot program failures, SQLCODE errors, data discrepancies, and DB2 locking issues.(Ex :SQL code -904 issue)

CICS support: Investigate transaction failures, transaction abends, and application connectivity issues.(Example: ASRA)

IBM MQ support: Monitor queues, investigate message failures and contacting concern MQ TEAM

Job scheduling: Resolve scheduling dependencies, missed triggers, and batch delays AND checking File contention issues ,Validate upstream and downstream dependencies before rerunning jobs and rechecking the Downstream Impact.

Document root causes, corrective actions, incident updates, and shift handovers.

Change and release support: Validate Development/Production deployments and perform post-implementation checks.

Escalate code defects and complex technical issues with supporting logs and evidence

📌 Looking For Mainframesupport (Application) (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad