The Local IT Support Specialist (JL5) will provide onsite IT support to end users, manage workplace technology, support endpoint management solutions, and ensure smooth day-to-day IT operations. The role requires strong technical expertise, excellent communication skills, and a customer-focused approach.

Key Responsibilities

- Provide L1/L2 support for desktops, laptops, mobile devices, printers, and peripherals.

- Support Google Workspace applications (Gmail, Drive, Meet, Docs, Sheets).

- Manage user accounts, access requests, and endpoint devices.

- Troubleshoot hardware, software, connectivity, and collaboration tool issues.

- Support meeting room and audio/video conferencing technologies.

- Coordinate with global IT teams and vendors for issue resolution and infrastructure support.

- Maintain IT assets and ensure compliance with security standards.

Essential Requirements

- 5-8 years of IT Support / Desktop Support / Workplace Services experience.





- Strong knowledge of Windows 10/11 administration.

- Experience with Active Directory and Azure AD.

- Hands-on experience with Workspace ONE, Microsoft Intune, and SCCM (Configuration Manager).

- Good understanding of device provisioning, software deployment, patching, and endpoint security.

- Knowledge of networking fundamentals (LAN, VPN, Wi-Fi, DNS, DHCP).

- Experience with ITSM tools such as ServiceNow, Remedy, or equivalent.

- Excellent verbal and written communication skills in English.

- Confident, customer-focused, and skilled in interacting with users and stakeholders.

- Must be available to work onsite from the PH3 Campus on all working weekdays (5 days a week).

Preferred Skills

- Experience supporting Google Workspace environments.

- ITIL Foundation certification.

- Experience working in a global enterprise environment.

📌 Local IT Support Specialist (Pune)
🏢 Infosys
📍 Pune