Role & responsibilities

- Serve as the primary point of contact for LMS inquiries from learners, managers, instructors, and administrators.

- Administer and maintain LMS components including learning items, curricula, programs, classes, catalogs, assignment profiles, and learning assignments.

- Troubleshoot issues related to course assignments, completions, registrations, transcripts, certifications, notifications, reporting, content launches, and user access.

- Manage and resolve support tickets, escalating issues to HRIT, SAP SuccessFactors Support, or vendors when needed.

- Test system updates, patches, enhancements, and releases before deployment.

- Generate and analyze LMS reports on compliance, training completion, certifications, and learning metrics.

- Ensure data accuracy, reporting integrity, and provide learning insights to stakeholders.

- Support instructor-led training (ILT) logistics, scheduling, attendance tracking, and instructor assistance.

- Create and distribute learning communications, reminders, and training updates.

- Assist with Learning & Development projects, documentation, and project tracking.

Preferred candidate profile

- Bachelors degree in Human Resources, Education,



Business, or a related field (preferred).

- 5-8 years of experience in LMS administration, preferably SAP SuccessFactors Learning.

- Hands-on experience managing learning items, curricula, programs, assignments, catalogs, and learner records.

- Strong experience troubleshooting LMS issues and working with technical support teams.

- Knowledge of SCORM standards and eLearning content management.

- Experience with LMS reporting, analytics, data integrity, system testing, and release validation.

- Ability to gather business requirements and translate them into scalable LMS solutions.

- Solid understanding of LMS architecture, integrations, and administration across multiple modules.

- Advanced Excel skills with strong analytical and reporting capabilities.

- Excellent communication, customer service, organization, and multitasking skills.

Preferred Qualifications

- Experience supporting instructor-led training (ILT) logistics.

- Knowledge of adult learning principles and L&D; best practices.

- Basic project management and coordination experience.

📌 Learning Operations Specialist (Pune)
🏢 WillScot
📍 Pune