Job Summary

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress.

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As an Application Support Analyst, you will be responsible for supporting, maintaining, and troubleshooting enterprise applications built on .NET and .NET Core technologies. You will work within an Application Managed Services (AMS) environment to ensure application stability, availability, performance, and service quality. The role combines production support, incident management, DevOps practices, automation, and continuous service improvement while collaborating with development, infrastructure, database, and business teams.

Responsibilities

- Provide production support for enterprise applications by monitoring system health, resolving incidents, troubleshooting application, API, database, and performance issues, and performing root-cause analysis.
- Manage incidents, service requests, problems, and changes using ITSM processes while meeting agreed SLAs, KPIs, and operational standards.
- Support CI/CD pipelines, deployments, configuration management, release validation, rollback planning, post-deployment monitoring, and DevOps activities across multiple environments.
- Analyze logs, alerts, metrics, and monitoring dashboards to identify issues, improve reliability, optimize performance, and reduce recurring incidents.
- Utilize approved AI-enabled support tools and automation capabilities to assist with incident triage, log analysis, knowledge retrieval,



and operational efficiency improvements.
- Maintain technical documentation, support runbooks, troubleshooting guides, known-error databases, and operational knowledge repositories.
- Collaborate with development, infrastructure, database, network, security, and business teams to resolve technical issues and support service delivery activities.
- Participate in operational reviews, knowledge transitions, service improvement initiatives, on-call support, rotational shifts, and application modernization efforts as required.

Required Technical and Professional Experience

- 3-6 years of experience in application support, maintenance, development, IT operations, or Application Managed Services (AMS) environments.
- Robust hands-on experience with C#, .NET Framework, .NET Core/Modern .NET, ASP.NET Core, Visual Studio, object-oriented programming, debugging, exception handling, and REST API support.
- Experience supporting enterprise applications in production environments, including incident management, root-cause analysis, troubleshooting, and service restoration activities.
- Good knowledge of SQL Server or equivalent relational databases, including query execution, troubleshooting, performance analysis, and data connectivity support.
- Experience with ITIL-based service management, including Incident, Problem, Change, Service Request Management, SLA tracking, and escalation management.
- Exposure to DevOps practices, including Git, CI/CD pipelines, deployment validation, release management,



rollback procedures, and tools such as Azure DevOps, Jenkins, or GitHub Actions.
- Experience using monitoring and observability tools such as AppDynamics, Dynatrace, Splunk, Azure Monitor, or equivalent platforms, along with basic scripting skills in PowerShell, Python, or Bash.
- Solid analytical, troubleshooting, communication, stakeholder management, customer support, and documentation skills with the ability to work in SLA-driven enterprise support environments.

Preferred Professional and Technical Expertise

- Experience with ASP.NET MVC, ASP.NET Core Web API, middleware components, and enterprise integration services.
- Exposure to Microsoft Azure services, including Azure App Service, Azure Functions, Azure DevOps, cloud monitoring, and cloud-hosted application support.
- Experience supporting application modernization, migration, automated deployments, infrastructure monitoring, and Agile/DevOps delivery models.
- Experience working within industries such as BFSI, Retail, Healthcare, or Manufacturing and supporting business-critical enterprise applications.
- Relevant certifications in Microsoft Azure, .NET, ITIL 4, DevOps, or related technologies are preferred.

Who You Are You re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you re open and borderless - naturally inclusive in how you work with others.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Application Support Analyst (Dot Net/Dot Net Core/AMS/DevOps) (Noida)
🏢 Kyndryl
📍 Noida