Job Overview:

We are looking for an experienced L2 Operations Engineer - Network Security to maintain and troubleshoot enterprise firewalls, Secure Service Edge (SSE) platforms, ZTNA, and internet security gateways.

Key Responsibilities:

- Manage and resolve L2 network security incidents, rule/port requests, firewall health checks, and change approvals.

- Administer Palo Alto Firewalls (NGFW, Panorama, Prisma Access) and Zscaler (ZIA, ZPA) infrastructure.

- Perform policy evaluation, SSL inspection, URL filtering, and troubleshoot Private Access failures across application segments.

- Diagnose GRE/IPsec tunnel failures, DNS split-forwarding issues, and device posture failures.

- Troubleshoot SAML assertion, SCIM provisioning, and group synchronization with IdP platforms (Entra ID, Okta, Ping).

- Conduct packet captures (Wireshark, tcpdump) and log correlation across SIEM (Splunk), SSE platforms, and endpoints.

- Leverage ZDX and ADEM telemetry data to diagnose path,



latency, and edge selection issues.

- Apply firewall patches/upgrades under strict change control and participate in outage/RCA calls.

Required Skills & Experience:

- 7 years of experience in Network Security L2 Operations.

- 7+ years of deep SME experience with Next-Gen Firewalls (Palo Alto), Secure Web Gateways (Zscaler), AWS/Azure multi-cloud security controls, and core TCP/IP routing.

- Practical knowledge of Infrastructure-as-Code (Ansible, Terraform, GitHub) and policy tuning tools (e.g., AlgoSec).

- Hands-on experience working in a 24x7 workplace with ServiceNow ITSM workflows.

- Fluent written and spoken English.

Preferred Certifications:

- Palo Alto PCNSA / PCNSE

- Zscaler Certified Administrator

- Cisco CCNA / Proxy & SSE Industry Certifications

📌 Operations Engineer - Network Security (Gurugram)
🏢 Brave Futures
📍 Gurugram