06 Nov
|
TECEZE
|
Hyderabad
Position: IT Support Specialist
Experience: 1–2 Years
Location: Hyderabad, India
Employment Type: Full time
About the Role
We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess strong communication skills and a customer-first approach to delivering high-quality IT services.
Key Responsibilities
Service Management
- Manage Incidents and Service Requests through ServiceNow or similar ITSM tools.
- Ensure timely resolution of tickets while adhering to defined SLAs.
- Maintain accurate documentation of incidents, requests, and resolutions.
📌 Support Engineer (Hyderabad)
🏢 TECEZE
📍 Hyderabad