Role Overview
Responsible for first-level application and operational support for Pidge Last Mile Delivery Platform and Vinculum OMS/WMS applications, ensuring smooth order fulfillment and delivery operations.
Key Responsibilities
Application monitoring, incident management, order and fulfillment support, Pidge platform support, Vinculum OMS/WMS support, user support, vendor coordination, and reporting.
Technical Skills
OMS/WMS knowledge, Pidge & Vinculum support, SQL, API monitoring, ticketing tools, Excel reporting, and log analysis.
Preferred Skills
Retail and e-commerce domain knowledge, inventory management, logistics operations, Linux and database basics.
Behavioral Competencies
Analytical thinking, troubleshooting, communication, customer focus, attention to detail, and ability to work under pressure.
📌 Application Support (Pidge & Vinculum) (Mumbai)
🏢 Trent
📍 Mumbai