About SmartQ:

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Outstanding Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of:

https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=true

Are you passionate about managing and nurturing relationships with key clients/customers of a business? If your response is a resounding yes, then we are hunting for you.

As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking,



and a deep understanding of the clients and products will keep you functioning a cut above the rest.

If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Role:

- Lead the company's dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels.
- Manage an individual expense account within budget guidelines.
- Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
- Develop quotes and proposals. Attend client meetings, food committee meetings, and other related events.
- Maintain effective, professional relationships with customers, vendors, and fellow employees.
- Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations.
- Oversee the overall management of the unit, ensuring quality food services and effective partner management.
- Monitor and ensure food services meet agreed standards and specifications.
- Ensure the efficient utilization of resources, including utilities, people, and technology.
- Analyze and assist on-site/off-site partners in effective management.
- Communicate regularly with clients to stay updated on operational activities and developments.
- Complete action plans following client satisfaction surveys and audits.
- Ensure all products are correctly priced in line with client agreements and specifications.
- Complete manpower scheduling within budget,



adjusting labor schedules in line with sales.
- Ensure site adherence to safety standards as per SLA.

Qualifications:

- Experience in the food industry required.
- Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
- Ability to handle pressure and meet deadlines.
- Flexible and willing to take on various tasks to support team efforts.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Sound knowledge and experience working with food, technology, and leveraging people.
- Results-oriented, accountable, and able to hold others accountable.
- Proven experience in managing successful teams in a similar environment.
- Basic Food Hygiene certificate and knowledge of HSEQ standards.
- Excellent financial and application acumen.
- Self-motivated, agile, and able to adapt to a changing environment.
- Overall 6+ years of experience, with a minimum of 3 years in a similar role.
- Graduate/Diploma in Hotel Management or a related discipline.

Message from CEO:

Food is an everyday necessity, but the experience around it can influence how we feel, connect, and go about our day. At SmartQ, we see an opportunity to make these everyday moments better, one meal at a time. Our aggregation model, powered by technology and operational excellence, brings together food partners, processes, and people to transform dining experience.

By combining these capabilities, we continuously seek better ways to solve problems, improve efficiency, and create experiences that are simpler, smarter, and more human. As we continue to redefine this space, we believe the next breakthrough can come from anyone who questions convention, sees possibilities where others see routine, and brings a fresh perspective to a familiar challenge.

We look forward to welcoming minds who will challenge our thinking and help shape what SmartQ becomes next. We invite you to be that person. Together, let’s make everyday experiences extraordinary.

📌 Key Account Manager (Mumbai)
🏢 SmartQ
📍 Mumbai