Atlassian JSM / Assets Consultant

India

Technical Consultant

Rotational U.S. Shift and UK Shift (Shift changes every month)

Role Summary:

Configure, assess, and optimize Jira Service Management and Atlassian Assets capabilities to support Clients service management processes and CMDB modernization initiative.

Key Responsibilities, Required Skills and Experience, Preferred Qualifications:

Experience supporting large enterprise ITSM implementations.

Experience with CMDB discovery integrations and enterprise service catalogs.

Atlassian JSM and Assets certifications.

Experience with UAT, configuration documentation, and release support.

Familiarity with REST APIs, CSV imports, data mapping, and troubleshooting.

Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.

Experience with Atlassian Assets, object schemas, attributes, relationships, and data imports.

Hands-on experience configuring workflows, request types, queues, forms, SLAs, permissions, and automation rules.

4+ years of experience with Atlassian Jira and Jira Service Management.

Support UAT, defect resolution, release preparation, and post-deployment stabilization.





Collaborate with the Solution Architect and Integration Engineer on dependencies and technical design.

Prepare configuration documentation, test cases, and implementation recommendations.

Assist with knowledge management, self-service portal improvements, and request deflection opportunities.

Support data imports, mapping validation, duplicate identification, and reconciliation testing.

Configure and validate agreed JSM and Assets pilot use cases in the approved workplace.

Assist with discovery-driven CI onboarding, updates, and retirement requirements.

Support CMDB data modeling, CI classification, ownership, lifecycle states, and service-to-asset relationships.

Design and configure Assets schemas, object types, attributes, relationships, and object references.

Configure request types, issue types, forms, custom fields, queues, and service catalog components.

Configure and enhance JSM workflows for Incident, Service Request, Problem, Change, and Major Incident Management.

Assess existing JSM projects, request types, workflows, queues, forms, SLAs, notifications, approvals, and permissions.

On-call support is needed during deployments

📌 JSM/Asste Engineer (Hyderabad)
🏢 SBase Technologies
📍 Hyderabad