Position: IT Support Engineer

Location: Koppal, Karnataka

Experience: Must have 4-10 years of experience.

Qualifications: Graduation in IT or Computer Science

Responsibilities

- Hardware Support: Diagnose and repair desktops, laptops, printers, and peripheral devices; install or upgrade hardware components like RAM and hard drives.
- Software & OS Management: Install, configure, and update operating systems (Windows, macOS, ) and office productivity suites;
- Ticketing & Incident Resolution: Respond to user support requests logged via ticketing tools, handling issues both on-site and remotely.
- User & Access Administration: Manage employee accounts, reset passwords, and handle permissions using Active Directory
- Network & Connectivity Support: Troubleshoot basic local area networks (LAN/WAN), Wi-Fi, VPN connections, and DNS settings.
- Security & Maintenance: Apply security patches, run antivirus scans, enforce data protection policies, and perform system backups.
- Recent Employee Onboarding: Set up new workstations, configure required software,



and hand over operational systems to staff.
- Documentation: Log solutions, update asset inventory, and maintain knowledge base records for future reference.

Key Skills & Requirements

- Technical Knowledge: Proficiency in Windows, macOS, and basic networking, and hardware diagnostics.
- Tools & Platforms: Experience with remote support tools, Active Directory, and service desk ticketing software.
- Soft Skills: Problem-solving ability, clear communication, and customer service orientation.

Role: IT Support - Other, Industry Type: Textile & Apparel (Fashion), Department: IT & Information Security, Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.B.A. / B.M.S. in Computer Application, B.C.A. in Any Specialization, B.A - Bachelor of Arts in Computer Science Key Skills Skills highlighted with ‘‘ are preferred keyskills System SupportIT HelpdeskDesktop SupportDesktop Administration LAN Troubleshooting

📌 It Support Engineer @ Koppal Karnataka
🏢 Shahi
📍 Koppal