- MACOM Technology Solutions is looking for an IT Support Administrator 2 to deliver a broad range of IT services across International
- As part of a small and dynamic Global IT team, the successful candidate will demonstrate an ability to work independently with their customers in delivering a variety of IT services to US and International offices
- The position reports to the IT Support Manager

Position Description:

- The IT Support Administrator 2 will provide operational IT support for International Leaders and their teams
- The successful candidate will apply practical and pragmatic IT practices and solutions across a range of IT functions
- The position requires a self-motivated, hands-on, customer-service orientated individual

Day-to-Day Responsibilities include:

- Troubleshoot and resolve user issues by Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Escalate issues to Tier 3 as needed
- Provide remote support for US International offices
- Perform all work according to defined process while keeping pace with fast business growth
- Assist in developing and documenting improvements to current processes




- Handle all requests in a quick and timely manner

- Taking Ownership Teamwork skills

Key Competencies Required:

- Excellent interpersonal skills and a good team player.
- Strong English verbal and written communication skills.
- 3+ years related IT Support experience.
- Experience working from a help desk management system.
- Flexibility to work in different shifts.
- Experience in Email systems (O365 Active Directory)
- Experience in MS office suite, IE, and windows 10.
- Understanding of mobile device management.
- Good troubleshooting skills on Laptop hardware s.
- A passion for solving problems.
- Ability to work independently and in teams reaching high levels of productivity.
- Can see tasks through to 100% completion.
- Demonstrates solid work ethic.

Qualifications and Requirements:

- BSc/BA/Diploma in IT, Computer Science, or equivalent field.
- Technical understanding (technical knowledge across a broad range of technologies and IT systems)
- Printer management (Local/Shared)
- iPhone Android OS config troubleshooting.
- Macintosh support.
- Linux support.
- Microsoft Intune windows security updates patching.
- Understanding of engineering applications (Solid works, Silvaco, Altium etc)

📌 IT SUPPORT ADMINISTRATOR 2 (Bengaluru)
🏢 MACOM
📍 Bengaluru