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IT Automation Engineer Role Overview

Our client is seeking a hands-on IT Automation Engineer to join its IT Operations and Support team.

This role will focus on automating repetitive IT processes, building integrations across enterprise systems, and introducing AI-assisted workflow automation capabilities to improve operational efficiency.

The ideal candidate possesses practical experience with workflow automation platforms, API integrations, scripting, and IT operations. This position is best suited for a junior-to-mid-level engineer who enjoys solving operational challenges through automation and process improvement.

Required Technical Skills Must-Have Qualifications Workflow Automation Platforms

- Experience with low-code/no-code automation platforms such as:
- BlinkOps
- Zapier
- Make
- n8n
- Workato
- Tray.io
- Similar workflow orchestration tools

API Integrations
- Experience connecting business and IT systems using:
- REST APIs
- JSON
- Webhooks
- API authentication mechanisms

Scripting
- Proficiency in Python, JavaScript, or similar scripting languages.

IT Process Automation
- Experience automating IT support activities, service requests, user lifecycle management, operational processes, or workflow orchestration.

Collaboration Platforms
- Experience building integrations, bots, notifications, or workflows within collaboration platforms such as Slack, Microsoft Teams, or similar tools.

Troubleshooting & Support
- Ability to design, test, troubleshoot, debug, and maintain automation workflows and integrations.

Preferred Qualifications
- Experience with AI-assisted workflows, generative AI technologies, and intelligent automation solutions.




- Experience automating IT service management (ITSM) processes.
- Exposure to endpoint management, device management, identity management, or security tooling.
- Experience supporting IT operations, service desks, or enterprise support environments.
- Familiarity with AI agents, workflow orchestration, or emerging automation technologies.

Typical Technology Workplace Candidates should have experience integrating systems similar to the following. Experience with every platform is not required .

Category Example Platforms Workflow Automation BlinkOps, Zapier, Make, n8n, Workato, Tray.io Collaboration & Communication Slack, Microsoft Teams Endpoint Management NinjaOne, Intune, Kandji, Jamf Documentation & Knowledge Management Notion, Confluence Ticketing & Work Management Jira, ServiceNow Vulnerability Management Qualys, Tenable, Rapid7 AI & Automation Tools Generative AI, workflow orchestration, intelligent automation platforms

Key Responsibilities

- Design, develop, and maintain automation workflows that reduce manual IT support activities.
- Integrate enterprise applications and IT systems through APIs, webhooks, and workflow orchestration platforms.
- Automate onboarding, offboarding, ticket management, notifications, approvals, and service request processes.
- Build collaboration platform integrations and workflow automations.
- Evaluate opportunities to leverage AI-assisted and intelligent automation capabilities within IT operations.
- Troubleshoot and optimize existing integrations and automation processes.
- Partner with IT Operations and Support teams to identify high-value automation opportunities.
- Document automation workflows, processes, and operational procedures.
- Continuously improve operational efficiency through automation and process optimization initiatives.

📌 IT Automation Engineer (India)
🏢 SCIGON
📍 India