Dear Candidate

"Senior Service Desk Associate English Sunshine Voice

Role Overview :

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal instructions.

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail

Screens,



refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required" 24*7

Shift One side Cab only 30% hike will get +Bonus +Night Shift Work from Office 10 hours Shifts

Maximum salary 5 LPA ,

Interview Mode FaceTo Face

Noida 144

Milki Bisht

Talent Solution|Digital Transformation|Data Analytics

Phone: (phone hidden)

E-mail: [email protected]

Web: www.nlbservices.com

📌 International Technical Support || NOIDA || Immediate Joiner
🏢 NLB Services
📍 Noida