Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

Needs to work with cross functional teams including Product Development, Consulting and Support services.

Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment:

- Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory Optimization
- Cloud Architecture: MS Azure
- Frameworks/Others: PL/SQL, RDBMS

What you'll do:

- Understand the implemented solution/products
- Analyze the issues, identify root cause and find the permanent solution to any problem
- Adhere to SLA based on the severity of the customer cases
- Complete the product certification courses assigned
- Document the learning and build the knowledge content
- Provide early visibility and mitigation to technical challenges through the journey
- Confidently represent product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
- Be one of the key stakeholders during the Solution design phase and understand the scope for the specific solution/process flow for the designated customer
- Collaborate with Solution/Technical architect(s) to stabilize the system
- Enhance/Change the design based on recent business requirements by the customer




- Act as the single point of contact for all customer requests for the designated solution
- Manage/Support new rollouts/deployments and handle change requests/enhancements
- Improve various KPIs for the customer

What we are looking for:

- Bachelor's degree minimum 9 to 14 years of experience in Product Support / Implementation support
- Skill set and availability requirements as per the organization's needs
- Hands-on experience in implementing/supporting Demand & Fulfillment products for multiple customers
- Solid analytical/problem-solving skills, ability to provide alternatives, root cause analysis, testing skills, and ability to make thoughtful proposals are also among the skills required
- Deep understanding of Customer business and processes
- Worked on other Supply Chain Planning software like SAP-IBP/APO, o9, Kinaxis, Relex
- Knowledge in performance tuning techniques is an added advantage
- Understanding and experience with the technical requirements for the product line assigned
- Understanding of various technical platforms and infrastructures
- Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer
- Works with appropriate parties

Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours?

Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Locations - IND - Coimbatore (708)

📌 IN-Expert Support Engineer (India)
🏢 Blue Yonder
📍 India