Role & responsibilities

- Project Management & Governance

- Lead end-to-end customer and business projects across the Americas region.
- Establish project governance frameworks, project charters, workflows, stage gates, and approval processes.
- Manage project intake, prioritization, planning, execution, and delivery.
- Track project milestones, dependencies, risks, issues, and benefits realization.
- Ensure adherence to project management methodologies, SDLC standards, and governance requirements.

- Delivery Excellence & Quality Assurance

- Ensure all project deliverables meet business requirements, quality standards, and timelines.
- Oversee testing, validation, deployment readiness, and production implementation activities.
- Monitor project performance metrics and proactively resolve delivery challenges.
- Drive continuous improvement initiatives to enhance project execution and operational effectiveness.

- Stakeholder Management

- Act as the primary liaison between Business Owners, Product Owners, leadership teams, and project stakeholders.
- Build strong cross-functional relationships and ensure alignment on project goals and priorities.
- Provide regular project status updates, executive reporting, and management insights.
- Support decision-making through data-driven recommendations and analysis.

- PMO Operations & Reporting

- Develop and maintain executive dashboards, project reports, and governance reviews.
- Coordinate project review meetings, steering committees, and leadership forums.
- Track action items, commitments, escalations, and follow-ups to ensure timely closure.
- Maintain project documentation, decisions register,



and governance records.

- Team Leadership

- Lead, mentor, and develop cross-functional project teams.
- Foster a high-performance, collaborative, and accountable work setting.
- Set transparent objectives, priorities, and performance expectations.
- Support employee development through coaching, feedback, and knowledge sharing.

- Strategic Initiatives & Business Improvement

- Support transformation programs and strategic business initiatives.
- Capture, evaluate, and organize business improvement opportunities.
- Drive accountability and execution of leadership priorities and organizational objectives.
- Ensure compliance with organizational policies, standards, and audit requirements.

Preferred candidate profile

- Fixed NIGHT SHIFT.
- Bachelor's or Master's degree in Business, Technology, Engineering, or related field.
- Project Management certification (PMP, PRINCE2, Agile, Scrum) preferred.
- 5 years of people management and project leadership experience.
- Strong knowledge of Project Management, SDLC, Business Analysis, and Governance.
- Experience in Logistics, Supply Chain, Freight Forwarding, or Shared Services environments is preferred.
- Excellent communication, stakeholder management, and problem-solving skills.

Role: Other Program / Project Management - Other, Industry Type: Miscellaneous, Department: Project & Program Management, Employment Type: Full Time, Permanent Role Category: Other Program / Project Management Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills PMOProject ManagementLogistics

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