About the company

Muses Consulting Studio is a UGC marketing agency for AI apps and consumer tech brands. We design and run creator programs at scale: recruiting networks of short-form creators, turning product briefs into scroll-stopping TikTok and Instagram content, and paying creators on performance so every program is built to find what goes viral and do more of it. We also run campus ambassador programs and collegiate campaigns across the U.S.

Our work sits where AI products meet internet culture: we help some of the fastest-growing tech companies explain what they do in 30 seconds, in a creator's own voice, to millions of people.

Website: https://www.musesconsultingstudio.com/

Instagram: https://www.instagram.com/muses.connect/

Role overview

We're looking for a relentless, high-ownership Head of Operations to run point on every UGC program at Muses and keep all of them moving at startup speed. This is a fast-paced, high-intensity operator role.

You'll directly oversee our Campaign Managers and Creative Strategists and make sure every program is executed flawlessly: creators recruited on time, content shipped daily, quality high, payouts accurate, and performance improving week over week.

This is a hands-on, execution-heavy, daily leadership role, and one where no detail is too small to matter. You'll be inside every program, every day: setting strategy, building execution plans, unblocking issues, refining processes, and working side by side with the team to drive views and results.

Key responsibilities

Turn client briefs into actionable program plans

1. Break down every recent client brief (product, audience, key messages, platforms, goals) into a concrete execution plan
2. Define creator recruitment targets, content volume, posting cadence, quality standards and success metrics (views, engagement, viral hits, cost per view)
3. Build program budgets: creator base pay, performance/CPM payouts and caps, bonuses, tools and any paid amplification
4. Create timelines with weekly and daily milestones, including how a program scales from a test phase to full volume
5. Every CM and Creative Strategist should start with a clear blueprint, with no ambiguity.

Oversee every program across every stage

Creator recruitment

1. Review all sourcing channels (TikTok and Instagram outreach, creator communities, job boards, referrals, paid funnels, campus networks)
2. Spot underperforming channels and build a strategy to improve engagement
3. Audit outreach scripts, application flows, vetting criteria and onboarding
4. Help the team manage pipeline gaps, inactive or dropped-off creators, and replacements

Content and execution

1. Check in with every CM multiple times a day and track their progress, creator output, posting consistency and communication logs
2.



Work with Creative Strategists on hooks, scripts, formats and trend adaptation so content explains AI and tech products clearly and natively
3. Review performance data daily to find winning formats, double down on them and retire what isn't working
4. Make sure every video meets client guidelines, brand-safety requirements and our quality bar

Quality control

You're the final eye on client communications, creator briefs and scripts, published content, reporting decks and communication templates.

Own performance tracking and creator payouts

1. Maintain accurate tracking of every creator's uploads, views and earnings across programs
2. Ensure payouts are correct and on time, including base pay, performance payouts, caps and bonus milestones
3. Track weekly spend against budget for each program, and keep both a micro and macro view of company-wide spend

Daily reporting to the founder

1. End-of-day update on progress per program and per team member, with risks, delays and proposed solutions flagged early
2. Performance highlights: total views, top videos, winning hooks and formats, creator leaderboard
3. Budget and payout status

You are the founder's eyes into day-to-day execution. The role calls for granular, proactive updates: flagging decisions early, big and small, and sharing the reasoning behind each call.

Build and maintain operational systems

1. Create SOPs for every repeatable process: creator recruitment, onboarding, briefing, content review, tracking, payouts and client updates
2. Build and maintain trackers, daily logs, content and hook banks, and scorecards
3. Standardize how new client programs are launched so we can take on more clients without losing quality

This role is half firefighting, half building structure for scale.

Train, coach and manage the team

1. Train every new Campaign Manager and Creative Strategist from scratch on our operating frameworks
2. Provide scripts, process guides and templates
3. Set and track performance goals for speed, quality, communication, reliability and program results
4. Review the team's work every day and give corrective coaching immediately, not at the end of the week
5. Build a culture of accountability, speed and excellence

You're responsible not just for programs, but for the people running them.

What you need to succeed

1. 7–8+ years running high-volume, fast-paced operations:



you've managed multiple campaigns or projects at once in a startup, agency or creator-economy environment where speed and daily problem-solving were the norm
2. Hands-on people management: you've directly managed coordinators, campaign managers or creator teams, and you're comfortable holding people accountable daily and giving direct feedback
3. Close, detail-level oversight: you want visibility into every task, every creator and every video; you check in on work multiple times a day, review deliverables line by line before they go out, and step in the moment something slips rather than waiting for a weekly review
4. Exacting about process: you set precise standards for how work gets done (formats, naming conventions, response times, update cadence) and expect them followed exactly, every time
5. Always on top of status: you can answer "where is this?" for any program, creator or video at any moment, because you've already checked
6. Nothing goes out unreviewed: client updates, creator briefs, scripts and reports all pass through you before they're sent
7. Comfortable with full visibility: you thrive where detail-level transparency is expected in both directions, and you keep leadership in the loop on the small things as much as the big ones, without being asked
8. Creator recruitment and content QA at scale: you've built large creator or ambassador pipelines and reviewed high volumes of short-form content against a clear quality bar
9. Systems, SOPs and budget management: you've built workflows, trackers and reporting systems; managed budgets weekly; and handled creator payments accurately
10. Deep fluency in short-form content: you know what makes a TikTok or Reel perform, how hooks and formats travel, and how trends move
11. Comfort with AI and tech products: you're curious about new tools, can quickly understand a product, and can help creators explain it simply
12. Data-driven instincts: you read view and engagement data daily and turn it into decisions
13. Strategic and tactical: you can think big picture and still sweat the execution details
14. Comfortable working U.S. hours and managing cross-time-zone communication with clients and creators

Nice to have: experience at a UGC or influencer agency, familiarity with creator payout or tracking platforms, or a background in performance marketing.

Why join Muses

1. Work directly with fast-growing AI and consumer tech companies on programs that reach millions of viewers
2. Get international-market exposure and see first-hand what makes content go viral in the U.S.
3. Join a fast-growing startup full of 20-somethings with high ownership and autonomy
4. Fully remote, with no restrictions on where you work from

📌 Head of Operations - UGC Programs (India)
🏢 Muses Consulting Studio
📍 India