Job Title: Head of Engineering Experience: 4 to 15 years

Location: Hyderabad

Job Overview Main Purpose of the role:

The Head of Engineering for Customer Platforms is accountable for the end-to-end engineering capability, delivery performance, and technical health of Customer Platforms across digital, CRM, integration, and contact centre technologies. The role ensures secure, scalable, and resilient platforms that enable growth, improve customer experience, and reduce cost to serve, while embedding strong engineering ownership within domain-aligned teams.

Key Accountabilities of the role:

- Define and own the engineering strategy for Customer Platforms aligned to business and product goals.
- Translate enterprise and retail strategy into actionable engineering roadmaps.
- Provide clear technical direction within agreed architectural guardrails.
- Balance investment across innovation, resilience, simplification, and regulatory obligations.
- Own predictable and high-quality delivery across digital, CRM, and integration domains.
- Ensure strong engineering practices that enable frequent, secure releases.
- Monitor and improve delivery metrics, quality indicators, and platform reliability.
- Remove systemic impediments that impact pace, quality, or cost.

Key Stakeholders:

- Product Directors
- Product Owners
- SEMs
- Engineers

Problem Solving & Decision Making:

- Establish and enforce standards across coding, testing, security, resilience, and observability.
- Embed DevOps, CI CD, and automation practices across teams.
- Drive platform simplification and reduction of technical debt.
- Ensure non-functional requirements are consistently owned and delivered.

Leadership:

- Lead Engineering Managers, Chapter Leads,



and senior engineers.
- Build high-performing teams with strong succession and talent pipelines.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Promote Centrica as a great place to practice software engineering.

Must Have Skills:Work Experience & Functional/Technical Skills required:

- 10 plus years' experience in software engineering.
- 5 plus years' experience leading multi-team engineering functions.
- Proven delivery of large-scale digital or customer platform transformation.
- Experience operating within complex enterprise or regulated environments.

Core Competencies & Technical Skills (AI and emerging technology):

- Designs, integrates, and operates AI-enabled solutions within enterprise environments, including prompt-driven workflows, retrieval-augmented systems, and AI agents.
- Applies structured evaluation, testing, and monitoring practices to ensure AI outputs are reliable, secure, and compliant with organisational guardrails.
- Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.

Education and Certifications required to perform the role:

- Degree in Computer Science, Engineering, or related discipline, or equivalent professional experience.
- Cloud platform certifications such as AWS or Salesforce are preferred but not mandatory.

Core Behaviours required to perform the role:

- Take Ownership
- Work as One Team
- Develop a Growth Mindset

Locations:

- Category: Digital Customer Experience
- Main location: India, Andhra Pradesh, Hyderabad
- Position ID: J1026-2667
- Employment Type: Full Time

📌 Head of Engineering (India)
🏢 Cgi Group
📍 India