Position: Front Office Receptionist

Department: Front Office

Location: Hotel Benzz Park, Vellore

Reporting To: Front Office Manager

Contact:(phone hidden)

Job Summary

We are looking for a well-groomed, customer-oriented, and professional Front Office Receptionist to manage guest interactions, front desk operations, check-in/check-out procedures, and reservations while ensuring excellent guest satisfaction.

Key Responsibilities

- Welcome and greet guests warmly and professionally upon arrival.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, booking enquiries, and guest requests.
- Attend incoming telephone calls, emails, and guest enquiries.
- Provide accurate information about hotel facilities, services, room tariffs, and policies.
- Coordinate with Housekeeping regarding room availability and room status updates.
- Handle guest complaints, feedback, and special requests professionally.
- Maintain guest registration forms, records, and necessary documentation.
- Prepare bills, process payments, and coordinate with the cashier/accounts team.
- Maintain proper communication and coordination with all hotel departments.
- Ensure the front desk and reception area are neat, organized, and presentable.
- Follow hotel policies,



standard operating procedures, and guest service standards.
- Maintain confidentiality of guest information and hotel records.

Required Qualifications & Skills
- Diploma or Degree in Hotel Management / Hospitality Management preferred.
- Previous experience in Front Office or Reception operations in hotels preferred.
- Freshers with good communication skills may also apply.
- Excellent communication and interpersonal skills.
- Good knowledge of English and Tamil. Additional languages will be an advantage.
- Basic computer knowledge and MS Office skills.
- Knowledge of hotel reservation systems / PMS is an added advantage.
- Valuable telephone etiquette and customer-handling skills.
- Professional appearance, positive attitude, and willingness to work in rotational shifts.

Preferred Candidate Profile
- Candidates with hotel industry experience preferred.
- Must be polite, confident, presentable, and guest-focused.
- Ability to handle multiple tasks and work under pressure.
- Strong coordination and problem-solving abilities.

Employment Location: Hotel Benzz Park, Vellore. Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Vellore)
🏢 Benzz Park vellore
📍 Vellore