We are seeking an experienced, high-energy Front Office Manager to oversee our front desk, guest services, and daily reception operations. As the face of our property, you will lead the front-of-house team, drive guest satisfaction, manage room inventory, and ensure seamless check-in/check-out procedures. The ideal candidate is a strong communicator with exceptional leadership skills, a passion for hospitality, and a track record of resolving guest issues efficiently.

Key Responsibilities

- Team Leadership: Recruit, train, schedule, and supervise front desk agents, concierges, bell staff, and night auditors. Inspire high service standards and team performance.

- Guest Experience: Serve as the primary point of escalation for guest feedback, inquiries, and complaints, ensuring prompt, courteous, and effective resolution.

- Daily Operations: Oversee check-in/check-out processes, audit daily room availability, handle special requests, and coordinate room assignments with Housekeeping and Maintenance.

- Financial &
- Administrative Management:

Monitor front desk cash handling,



credit card transactions, and billing accuracy. Manage department budgets and control labor costs.

- System &

- Inventory Management:

Utilize Property Management Systems (PMS) to track reservations, manage room rates/occupancy strategies, and prepare operational reports.

- Standards &

- Compliance:

Ensure full compliance with company policies, safety protocols, and brand standards.

Qualifications &

- Skills

- Experience: 3+ years of hotel front desk experience, with at least 1–2 years in a supervisory or management role.

- Education: High school diploma required
- Bachelor's degree in Hospitality Management, Business, or related field preferred.

- Soft Skills: Excellent leadership, interpersonal, conflict-resolution, and organizational skills.

- Flexibility: Ability to work versatile schedules, including weekends, holidays, and evening shifts as needed.

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Front Office Manager (Betalbatim)
🏢 Goa Villagio Resort
📍 Betalbatim