Job Summary:

As a Front Office Executive, you will be the first point of contact for our guests, ensuring a seamless and positive experience from arrival to departure. You will handle guest inquiries, manage reservations, and provide exceptional customer service, including assisting with food and beverage service requests.

Responsibilities:

- Guest Reception and Check-in/Check-out: Warmly welcome guests, efficiently process check-ins and check-outs, and handle guest inquiries promptly.
- Reservation Management: Manage reservations, including online and telephone bookings, and ensure accurate record-keeping.
- Guest Communication: Provide information about hotel services, local attractions, and transportation. Respond to guest requests and complaints in a professional and timely manner.
- Food and Beverage Service Assistance:
- Take and relay in-room dining orders to the kitchen or restaurant.
- Assist guests with restaurant reservations and provide information about dining options.
- Coordinate with the food and beverage department to ensure timely delivery of orders.
- Handle guest inquiries regarding the hotel's food and beverage offerings.
- Occasionally assist in serving light snacks or beverages in lobby areas.
- Cash Handling and Billing: Process payments, handle cash transactions, and ensure accurate billing.




- Telephone and Email Communication: Answer and direct telephone calls, and respond to email inquiries professionally.
- Maintain a Clean and Organized Front Desk: Ensure the front desk area is presentable and well-maintained.
- Maintain guest records.
- Handle guest complaints and resolve them effectively.
- Maintain a strong knowledge of the hotels local area and attractions.

Qualifications:

- Minimum of 1-2 years of experience in a front office role, preferably in a 3-star hotel.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficiency in hotel management software (PMS).
- Basic knowledge of food and beverage service but not compulsory.
- Ability to handle multiple tasks and work under pressure.
- Positive attitude and professional appearance.
- Thoda English and [Local Language - e.g., Hindi, Marathi].
- Diploma or degree in hotel management is a plus.

Benefits:

- Competitive salary.
- Opportunities for growth opportunities and development.
- Employee discounts on hotel services.
- A positive and supportive work workplace.
- Meal Benefits.
- Accommodation.

Job Type: Full-time Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits

- Food provided
- Paid time off

Work Location: In person

📌 Front Office Executive (Receptionist) (Kolhapur)
🏢 Hotel Blooming Soul
📍 Kolhapur