Role & responsibilities

Job Purpose The Front Office Executive serves as the primary face of the property, delivering a 5-star hospitality experience for high-net-worth clients, corporate tenants, executive leadership, and visitors. This role is responsible for managing front-of-house operations, visitor management systems, lobby ambience, and front-desk admin support while maintaining impeccable standards of customer service and qualified grooming.

Key Responsibilities

1. Front-of-House & Visitor Experience

- Warmly welcome, greet, and assist all corporate tenants, VIP guests, and visitors entering the property reception lobby.
- Oversee visitor check-ins, security badge issuance, and host notification through digital Visitor Management Systems (VMS).
- Maintain a pristine, clutter-free, and inviting reception area, ensuring high standards of lobby hygiene, floral arrangements, background music, and ambient fragrance.

1. Communication & Helpdesk Support

- Manage incoming central phone calls, directing inquiries efficiently to respective department heads or corporate tenants.
- Handle tenant walk-ins, service requests, and general facility inquiries with high empathy, professionalism, and urgency.
- Log workplace experience complaints and soft service tickets into the facility ticketing system, ensuring prompt follow-up and closure.

1.



Mailroom & Administrative Operations

- Oversee mailroom, courier, and parcel handling operations; ensure accurate logging, secure storage, and timely distribution of incoming packages/documents.
- Support facility managers with meeting room reservations, executive board-room setups, and guest refreshment arrangements.
- Assist with key management records, access pass inventory, and daily lobby traffic logs.

1. Safety & Protocol Compliance

- Work closely with the physical security team to ensure unauthorized access is prevented at the lobby level.
- Maintain complete awareness of building emergency procedures, fire safety evacuation routes, and first-contact escalation points during crisis situations.

Key Performance Indicators (KPIs)
- Guest & Tenant CSAT: Maintain high customer satisfaction ratings (>95%) for front-desk interactions and visitor reception.
- Ticket Logging & Closure: Log 100% of front-of-house tenant requests accurately with zero delayed handovers.
- VMS & Access Compliance: Ensure 100% visitor registration accuracy and zero unauthorized access breaches through the main reception.
- Front-of-House Ambience: Maintain zero visual flaws, unkempt areas, or unattended front desk shifts.

📌 Front Office Executive (Pune)
🏢 Cbre
📍 Pune