Front Office Associate (Bengaluru)

Front Office Associate (Bengaluru)

06 Nov
|
CIEL HR
|
Bengaluru

06 Nov

CIEL HR

Bengaluru

Role & responsibilities

- Welcome and greet guests professionally.

- Handle guest check-in and check-out procedures.

- Manage room reservations and booking inquiries.

- Maintain guest records and update details in the PMS.

- Handle guest complaints and provide suitable solutions.

- Answer telephone calls and respond to emails.

- Coordinate with housekeeping for room status updates.

- Provide information about hotel facilities and services.

- Prepare guest bills and process payments.

- Maintain accurate front office reports and records.

- Coordinate with other departments for smooth operations.

- Ensure guest satisfaction and follow hotel SOPs.

Preferred candidate profile

📌 Front Office Associate (Bengaluru)
🏢 CIEL HR
📍 Bengaluru

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