Job Summary The Front Office cum Travel Desk Executive will be responsible for managing front office operations and providing travel assistance to guests. This role requires excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities

- Front Office Duties:

- Greet and welcome guests upon arrival.

- Manage check-in and check-out processes.

- Handle reservations and cancellations effectively.

- Answer phone calls and respond to inquiries regarding hotel services and amenities.

- Maintain the front desk area and ensure it is organized and presentable.

- Travel Desk Responsibilities:

- Assist guests with travel arrangements, including booking flights, hotels, and transportation.

- Provide information on local attractions, tours, and activities.

- Handle travel-related inquiries and resolve issues as they arise.

- Maintain up-to-date knowledge of travel trends and offerings.

- Customer Service:





- Ensure a high level of guest satisfaction by addressing concerns and providing solutions.

- Build rapport with guests to foster repeat business and positive reviews.

- Collaborate with other departments to enhance the guest experience.

Qualifications

- Education:

- Bachelor’s degree in Hospitality Management, Travel, or a related field preferred.

- Experience:

- Previous experience in a front office or travel desk role is an advantage.

- Skills:

- Excellent verbal and written communication skills.

- Solid organizational and multitasking abilities.

- Proficient in Microsoft Office Suite and hotel management software.

- Knowledge of travel booking systems and procedures.

- Personal Attributes:

- Friendly and approachable personality.

- Ability to work in a fast-paced environment.

- Strong problem-solving skills.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Desk Executive (Bidhannagar)
🏢 People Human Resource Development Foundation
📍 Bidhannagar