Job Title: Front Desk Executive

Department: Operations Front Office

Reports To: Front Desk Manager / Assistant Front Office Manager Industry: Wellness / Hospitality

Location: Vedvana Wellness

Job Summary

Vedvana Wellness is seeking a professional, customer-focused, and well-groomed Front Desk Executive with 35 years of experience in hospitality, wellness, resort, or healthcare environments. The incumbent will be responsible for managing guest interactions, reservations, check-ins, check-outs, inquiries, and ensuring an exceptional guest experience from arrival to departure. The role requires excellent communication skills, attention to detail, and a service-oriented mindset aligned with Vedvana's wellness philosophy.

Key Responsibilities

Guest Relations & Front Office Operations

- Welcome guests warmly and ensure a seamless arrival and departure experience. • Handle guest check-ins, check-outs, room allocations, and registration formalities. • Address guest inquiries, requests, and concerns promptly and professionally. • Maintain a high level of guest satisfaction through personalized service.

Reservations & Sales Support
- Manage room and wellness program bookings through phone calls, emails, walk-ins, and online platforms. • Provide detailed information about wellness packages, therapies, facilities, and services. • Assist in converting inquiries into confirmed bookings through effective follow-ups. • Coordinate with the Pre-Sales, Ayurveda, and Operations teams for guest requirements.

Coordination & Administration • Coordinate with Housekeeping, Ayurveda, Kitchen, F&B;,



and Maintenance departments to ensure smooth guest experiences. • Maintain accurate guest records, billing details, and reservation information. • Process guest payments, invoices, receipts, and maintain cash handling records. • Prepare daily reports related to occupancy, arrivals, departures, and guest feedback.

Communication & Service Excellence • Handle incoming calls, emails, and other guest communications efficiently. • Maintain professional communication standards in accordance with Vedvana's guidelines. • Upsell wellness programs, therapies, and value-added services wherever appropriate. • Ensure confidentiality of guest information and records.

Compliance & Operational Standards • Follow all Front Office SOPs and organizational policies. • Maintain cleanliness, organization, and professionalism at the reception area. • Support management in audits, events, and operational initiatives.

Qualifications & Skills •

Bachelor's Degree in Hospitality Management, Business Administration, or a related field.

- 3–5 years of experience in Front Office, Guest Relations, Reception, or Customer Service within hospitality, wellness, healthcare, or resort industries.
- Excellent verbal and written communication skills.
- Solid interpersonal and guest-handling abilities.
- Proficiency in MS Office (Excel, Word, Outlook).
- Knowledge of hotel/resort reservation systems will be an added advantage.
- Strong organizational and multitasking skills.
- Ability to work in shifts and handle high guest volumes professionally.

Send your Resume at: [email protected]

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