We’re Hiring | Chargeback Analyst | Gurugram

Greetings from NTT DATT,

We are looking out for Chargeback Analyst for NTT Data.

Job Summary

NTT DATA is looking for dynamic and detail-oriented French B2 Certified professionals to join our Credit Card Operations team as a Chargeback Analyst. The role involves managing fraud investigations, dispute resolution, chargeback processing, and financial recovery activities while providing excellent customer support in both French and English.

If you have a background in Banking, Financial Services, Risk Operations, Chargebacks, Disputes, or Fraud Analysis and possess robust French language proficiency, we'd like to hear from you.

Chargeback Analyst JD

Key Responsibilities

Analyze and process fraud and dispute cases within defined SLAs.

Manage the complete chargeback lifecycle in accordance with card association rules and regulations.

Investigate potentially fraudulent transactions and recommend appropriate actions.

Handle customer disputes and recovery processes.

Review merchant responses and support recovery efforts.





Perform transaction validation and fraud trend analysis.

Prepare reports and maintain compliance with internal policies and PCI standards.

Coordinate with internal stakeholders and support new team members through knowledge sharing.

- Deliver exceptional customer service while resolving complex cases.

Requirements

French Language Certification – B2 Level (Mandatory)

Excellent French Communication Skills (Read, Write & Speak)

Good English Communication Skills

Strong analytical and problem-solving abilities

Knowledge of Fraud, Disputes, Chargebacks, Banking Operations, or Financial Services

Proficiency in MS Excel, Word & PowerPoint

Ability to work in rotational shifts

Work Details

Work from Office

Rotational Evening Shifts

Rotational Week Offs

Full-Time Position

Interested candidates can share their updated resume with us.

Palak- (phone hidden)

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📌 FrenchCertified || Chargeback Analyst (Gurugram)
🏢 NTT DATA
📍 Gurugram