Position Specific Requirements

We are looking for a skilled and proactive IT Executive to manage day-to-day IT operations, provide technical support to employees, maintain IT infrastructure, and ensure the smooth functioning of hardware, software, networks, and IT systems across the organization.

Position Specific Skills

Key Responsibilities

- IT Support & Troubleshooting

•Provide first-level and second-level technical support to employees.

•Troubleshoot hardware, software, printer, email, and network-related issues.

•Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

•Ensure timely resolution of IT support requests.

- IT Infrastructure & Network Management

•Maintain LAN, Wi-Fi, routers, switches, and internet connectivity.

•Monitor network performance and troubleshoot connectivity issues.

•Coordinate with internet service providers and third-party IT vendors.

•Support server, cloud infrastructure, and system administration activities as required.

- User & Access Management

•Create, configure, and manage user accounts and access permissions.

•Manage employee onboarding and offboarding IT requirements.

•Ensure access rights are assigned and revoked as per company policies.

•Maintain IT asset allocation and user records.

- Software & System Administration

•Install, configure, and update operating systems and business applications.

•Manage antivirus, endpoint security, and system patch updates.

•Support email systems, Microsoft 365, and other business productivity tools.

•Maintain software licenses and ensure compliance with IT policies.

- IT Asset & Inventory Management

•Maintain an updated inventory of IT assets, including laptops, desktops, printers, and networking equipment.

•Track asset allocation, returns, repairs, and replacements.

•Maintain IT documentation, warranty details, and vendor records.

- Backup, Security & Compliance

•Support routine data backup and recovery activities.





•Follow IT security policies and help protect company systems from cyber threats.

•Assist in implementing access controls and data protection measures.

•Report security incidents and ensure timely escalation.

- Documentation & Vendor Coordination

•Maintain IT issue logs, support tickets, and technical documentation.

•Coordinate with external vendors for repairs, AMC, and technical support.

•Prepare periodic reports on IT issues, assets, and infrastructure status.

Required Skills & Qualifications

•Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.

•1–3 years of experience in IT support or IT infrastructure management.

•Valuable knowledge of Windows operating systems, desktop hardware, and software troubleshooting.

•Basic understanding of LAN, WAN, TCP/IP, DNS, DHCP, and Wi-Fi.

•Knowledge of Microsoft 365, email administration, and antivirus tools.

•Familiarity with user account management, backup procedures, and IT asset management.

•Good communication, problem-solving, and documentation skills.

•Ability to prioritize tasks and provide timely technical support.

Preferred Skills

•Basic knowledge of cloud platforms such as AWS or Microsoft Azure.

•Familiarity with Active Directory or Microsoft Entra ID.

•Knowledge of endpoint management and IT security practices.

•Experience working with helpdesk or ticketing systems.

Key Performance Indicators (KPIs)

•Timely resolution of IT support requests.

•Minimum downtime of IT systems and network services.

•Accuracy of IT asset inventory and documentation.

•Timely completion of employee onboarding and offboarding activities.

•Compliance with IT security and backup procedures.

•Employee satisfaction with IT support services.

Personal Attributes

•Strong ownership and accountability.

•Good interpersonal and communication skills.

•Willingness to learn new technologies.

•Ability to work independently and collaboratively.

•Strong focus on service quality and information security.

📌 Executive-IT Infrastructure (Gujarat)
🏢 Agrawal Metal Works
📍 Gujarat