Job Overview

We are looking for a skilled Desktop Support Engineer with experience in providing IT support to US-based users. The ideal candidate should have robust technical troubleshooting skills, hands-on experience with Windows environments, and proficiency in Spanish to communicate effectively with Spanish-speaking users.

Roles & Responsibilities:

- Provide L1/L2 desktop and technical support to US-based employees and end users.
- Troubleshoot hardware, software, operating system, and network-related issues.
- Provide remote and on-site technical assistance for desktops, laptops, printers, and other IT peripherals.
- Handle incidents and service requests through ticketing tools such as ServiceNow, Jira, or similar platforms.
- Troubleshoot Windows OS, MS Office 365, Outlook, Teams, VPN,



and Active Directory issues.
- Perform user account creation, password resets, access management, and basic Active Directory administration.
- Diagnose and resolve LAN, WAN, Wi-Fi, connectivity, and VPN issues.
- Provide technical assistance and communicate with Spanish-speaking users.
- Coordinate with L2/L3 teams for escalations and ensure timely resolution of incidents.
- Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
- Ensure compliance with IT support processes, SLAs, and organizational policies.

📌 Desktop Support Engineer (Mumbai)
🏢 TeamLease Digital
📍 Mumbai