Delivery Head -

Job Title

Delivery Head

Job Summary

We are seeking an accomplished Delivery Head to lead large-scale technology delivery programs, drive operational excellence, and ensure successful execution of strategic business initiatives. The ideal candidate will be responsible for managing end-to-end project and program delivery, stakeholder engagement, resource planning, delivery governance, financial management, and customer satisfaction across multiple portfolios. The Delivery Head will play a critical role in aligning technology execution with business objectives while fostering a high-performance culture and driving continuous improvement.

Responsibilities

Key Responsibilities

Delivery Management

- Own end-to-end delivery of multiple programs, projects, and strategic initiatives.
- Ensure projects are delivered on time, within budget, and meet quality expectations.
- Establish delivery governance frameworks, KPIs, and operational processes.
- Drive program planning, execution, risk management, and release management.
- Monitor delivery performance and proactively address risks, dependencies, and escalations.
- Guide teams through complex technical and business challenges.

Stakeholder & Customer Management

- Build and maintain strong relationships with customers, business stakeholders, and executive leadership.
- Act as the primary escalation point for delivery-related issues.
- Provide regular executive updates on delivery health, milestones, risks, and business outcomes.
- Ensure high levels of customer satisfaction and stakeholder confidence.

People Leadership

- Lead, mentor, and develop Delivery Managers, Program Managers, Engineering Managers,



and technical teams.
- Drive workforce planning, resource allocation, and succession planning.
- Foster a culture of collaboration, innovation, accountability, and continuous learning.
- Support talent acquisition, onboarding, and performance management initiatives.

Financial & Operational Management

- Manage portfolio budgets, forecasting, and resource utilization.
- Track financial performance, margins, and operational efficiency.
- Drive productivity improvements and cost optimization initiatives.
- Ensure compliance with organizational policies, security standards, and governance requirements.

Strategic Leadership

- Align delivery strategies with organizational goals and business priorities.
- Lead digital transformation, cloud modernization, and technology adoption initiatives.
- Drive Agile and DevOps transformation across teams.
- Identify opportunities for automation, process improvement, and operational excellence

Qualifications

Here's how you'll contribute: You'll do this by: We are looking for a strong Delivery leader to lead and drive delivery, customer satisfaction, employee satisfaction for a Retail customer.

Core Skills: Robust Application Retail Delivery Manager/Head .

Ideal candidate must have proven track record of leading a retail customer.



Provide Solutions to existing projects and new projects including RFPs. Strong Communication and interpersonal skills. KPI Based/Agile Based Strong Execution of IT Services projects Financial management, People Management.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises.

We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

📌 Delivery Head (Karnataka)
🏢 Zensar
📍 Karnataka