- Handle inbound customer calls related to fraudulent transactions and suspicious banking activities.
- Assist customers with fraud-related queries, complaints, and concerns.
- Identify and report suspicious transactions in accordance with banking procedures.
- Coordinate with relevant internal departments for fraud investigation and containment.
- Ensure timely resolution and proper documentation of fraud-related cases.
- Maintain accurate records of customer interactions and case updates.
- Adhere to the bank's policies,
regulatory guidelines, and compliance standards.
Eligibility Criteria:
- Graduate in any discipline.
- Prior experience in banking, customer service, fraud management, or voice processes will be preferred.
- Excellent verbal communication and customer-handling skills.
- Basic knowledge of banking operations and computer applications.
- Positive analytical, problem-solving, and coordination skills.
- CIBIL score of 700 or above is mandatory.
- Must be comfortable working in day rotational shifts and rotational weekly offs.
Interested candidates who meet the above criteria can share their updated resumes for further consideration.