Customer Support Executive – Voice Process (English + Hindi)

industry: ITES / BPO / Customer Support Job Type: Full time | Work From Office (WFO)

Job Overview

Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.

Key Responsibilities

- Handle customer interactions through voice support in English and Hindi.
- Review and moderate online listings while maintaining 98%+ accuracy.
- Ensure tasks are completed within defined SLA/TAT timelines.
- Verify information and make accurate updates on map platforms.
- Monitor individual performance and achieve assigned targets.
- Maintain high customer satisfaction and minimize escalations.




- Identify process improvement opportunities and report them to supervisors.

Requirements

- Qualification: Any Graduate
- Experience: Freshers and candidates with 0–11 months of experience.
- Languages: Good English and Hindi communication skills.
- Typing Speed: Minimum 30 WPM.
- Computer Skills: Basic knowledge of computers and MS Office.
- Basic knowledge of maps, navigation and geography is preferred.

Benefits

- Annual CTC: ₹2.80 LPA
- Approx. Monthly In-hand: ₹17,500

Work Details

- Shift: Rotational shifts
- Working Days: 5 days a week
- Week Off: 2 rotational week-offs
- Work Mode: Work From Office (WFO)

📌 Customer Support Executive – Voice Process (Hyderabad)
🏢 2COMs
📍 Hyderabad