Role & responsibilities

Key Responsibilities

- Handle customer queries through calls, emails, and chats.

- Provide accurate information about products and services.

- Resolve customer complaints and service-related issues.

- Respond to customer queries promptly and professionally.

- Follow up with customers to ensure their issues are resolved.

- Maintain customer interaction records in the CRM system.

- Keep customers updated about products, services, and developments.

- Provide proactive solutions to improve customer satisfaction.

- Coordinate with other departments to resolve customer issues.

- Maintain customer confidentiality and professionalism.

- Achieve performance targets related to customer satisfaction, response time, and issue resolution.





Preferred candidate profile

- Previous experience in customer service or a similar role.

- Good knowledge of digital tools and technology.

- Excellent verbal and written communication skills.

- Strong interpersonal and problem-solving skills.

- Ability to handle customer complaints effectively.

- Ability to work independently and in a team.

- Comfortable working in a fast-paced workplace.

- Ability to multitask and manage responsibilities.

- Customer-focused mindset.

- Basic knowledge of CRM software and customer service tools.

📌 Customer Service Operation (Mumbai)
🏢 Equentis Wealth Advisory
📍 Mumbai