We are seeking a Customer Service Operations Manager to lead our customer service team in Maharashtra. This role is pivotal in ensuring that our customers receive exceptional service and support. The ideal candidate will have a robust background in customer service operations and a passion for enhancing customer experiences.

Key Responsibilities

- Oversee the daily operations of the customer service department, ensuring that all customer inquiries and issues are addressed promptly and effectively.
- Develop and implement customer service policies and procedures to enhance service quality and efficiency.
- Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.
- Train, mentor, and manage customer service representatives to ensure high levels of performance and customer satisfaction.




- Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
- Handle escalated customer complaints and provide solutions to complex issues.
- Stay updated on industry trends and best practices in customer service to continuously improve our operations.

Required Skills

- Proven experience in customer service management or operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in customer service software and tools. If you are a motivated individual with a passion for customer service and a desire to lead a dynamic team, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Customer Service Operations Manager (Thane)
🏢 Career Point Edutech
📍 Thane