Location: Thane – Wagle Estate

Experience: Minimum 6 months of international BPO experience - VOICE PROCESS ONLY

Shift: Rotational shifts with rotational offs

Setup: 24/7 operations

Joining: Immediate joiners preferred

Salary : Upto 40,000/- ( depending on the exp)

Key Responsibilities

- Handle inbound customer calls for US healthcare-related queries.
- Assist customers with healthcare service-related information and general enquiries.
- Address customer concerns professionally and provide appropriate resolutions.
- Maintain accurate customer information and update interaction details in the system.
- Follow communication protocols, process guidelines and quality standards.
- Ensure customer satisfaction through effective communication and timely query resolution.




- Escalate complex issues to the concerned departments whenever required.

Required Skills & Qualifications
- Minimum 6 months of international BPO experience – Voice Process only.
- Prior customer service or international voice process experience is mandatory.
- Excellent verbal communication skills in English.
- Good listening, interpersonal and problem-solving skills.
- Ability to handle customer queries professionally.
- Basic computer knowledge and familiarity with CRM tools.
- Customer-centric attitude and willingness to work in a fast-paced workplace.

Pay: ₹10,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Service Associate (Thane)
🏢 Sterling outsourcing
📍 Thane