– Banking Chat Executive

Location: Mumbai (WFO)

Account: Nationwide

Customer Service Executive – Asynchronous Chat

BGV clearance

Job Purpose

- Handle customer queries through asynchronous chat.
- Provide accurate, timely, and professional responses.
- Deliver excellent customer service and meet business targets.

Key Responsibilities

- Respond to customer queries through chat.
- Manage multiple chats efficiently.
- Follow banking policies and procedures.
- Ensure proper customer authentication.
- Take ownership of customer issues.
- Provide explicit and complete information.
- Identify and support vulnerable and complaint customers.
- Escalate complex queries when required.
- Maintain quality and compliance standards.
- Achieve CSAT, productivity, and response time targets.

Skills Required

- Good written and verbal English.
- Strong customer service skills.
- Good typing and computer skills.
- Ability to manage multiple chats.
- Good problem-solving skills.
- Willingness to work in rotational shifts.(24/7)

Qualification & Experience

- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Banking or chat support experience is preferred.

📌 Customer Service Associate (Bengaluru)
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