Role: Key Account Manager - Customer Relationship (Retail Business)

Location: Bengaluru (Work from Office)

Experience: 3-6 Years

Qualification: Any Graduate

Job Overview

We are looking for a proactive and customer-focused Key Account Manager to manage B2C customer relationships, enhance customer satisfaction, drive customer retention, and identify opportunities for repeat business and revenue growth.

Key Responsibilities

- Manage customer relationships and ensure a positive end-to-end customer experience.
- Proactively engage with customers, collect feedback, and address concerns.
- Coordinate with internal teams to resolve customer issues and improve service delivery.
- Drive customer retention, repeat business, referrals, and positive customer reviews.
- Identify upselling and cross-selling opportunities across Visa, Attestation, Travel, Insurance, Hotel, and Forex services.
- Ensure timely customer follow-ups and resolution of service-related concerns.




- Maintain strong customer relationships to enhance customer loyalty and business growth.

Requirements

- 3-6 years of experience in Customer Relationship Management, Key Account Management, Customer Experience, or Client Servicing.
- Graduate in any discipline; Business Administration or Marketing background preferred.
- Excellent verbal and written communication skills.
- Solid customer handling, relationship management, and problem-solving abilities.
- Experience in handling customer escalations and service recovery.
- Ability to identify upselling, cross-selling, and repeat business opportunities.
- Experience in Travel, Visa Services, Hospitality, Retail, or other customer-centric industries will be an added advantage.

Interested candidates can apply by sending their CV to: [email protected]

📌 Customer Relationship Manager (Bengaluru)
🏢 TTK Services Private
📍 Bengaluru