- Reach out to Royal Brothers customers who have completed a rental through phone call
- Introduce yourself and the purpose of the survey politely, and take the customer's consent before starting
- Ask survey questions as written, on topics such as booking, bike condition, pick-up and drop, pricing, staff behaviour and overall experience, without leading or influencing answers
- Record every response accurately and completely in the survey form / tracker shared by the team
- Capture detailed comments, complaints and suggestions in the customer's own words
- Flag serious complaints or urgent issues (for example safety, billing or damage disputes) to the Team Leader/Supervisor the same day
- Share a short end-of-day update on calls made, surveys completed and customers not reachable
Requirements
- Currently pursuing a college degree, no prior work experience required - freshers are welcome
- Valuable spoken communication in English and Kannada or Hindi (additional languages are a plus)
- Clear, polite and comfortable speaking to strangers
- Patience and active listening skills, including the ability to handle customers who decline or are unhappy