Customer Care Head

Job Responsibilities:

- Lead and manage the customer care team.
- Monitor daily customer service operations and team performance.
- Handle escalated customer complaints and resolve issues effectively.
- Ensure high standards of customer satisfaction and service quality.
- Develop and implement customer service procedures.
- Monitor customer feedback and take corrective actions.
- Coordinate with sales, outlet and operations teams.
- Prepare and submit daily, weekly and monthly performance reports.
- Train, guide and supervise customer care executives.
- Maintain customer records and ensure timely follow-ups.

Requirements:

- Minimum 2 years of experience in customer care is mandatory.
- Previous team-handling experience is essential.
- Excellent communication and leadership skills.
- Strong problem-solving and decision-making abilities.
- Positive knowledge of customer relationship management.
- Proficiency in MS Office and basic reporting.
- Ability to manage customer escalations and team performance.

Experience: 2 Years (Mandatory)

Department: Customer Care

Contact no. : (phone hidden)/(phone hidden)

Pay: From ₹18,000.00 per month

Benefits

- Food provided
- Paid time off

Work Location: In person

📌 CUSTOMER CARE HEAD (Palayam)
🏢 Ambrosia The Classic BakeHouse
📍 Palayam