Role & responsibilities Job Details

- Position: Customer Care Executive

- Industry: BPO

- Location: Kolkata

- Qualification: Minimum 12th Pass
- Experience: Freshers & Experienced Candidates

- Salary: 3 LPA
- Night Shift Allowance: 3,000 per month

- Shift: Night Shift
- Employment Type: Full-Time

- Openings: Limited

- Joining: Immediate Joiners Preferred

Roles & Responsibilities
1. Handle customer queries and provide appropriate resolutions.
2. Assist customers with their questions, concerns and service-related requests.
3. Maintain professional and effective communication with customers.
4. Ensure customer satisfaction through timely and accurate support.
5. Understand customer requirements and provide relevant information.
6.



Maintain proper records of customer interactions.
7. Follow company guidelines, quality standards and process protocols.
8. Escalate complex issues to the concerned department whenever required.

Eligibility Criteria
- Minimum qualification: 12th Pass.
- Freshers are welcome to apply.
- Good verbal communication skills.
- Basic computer knowledge.
- Ability to work in a night-shift environment.
- Positive attitude and willingness to learn.
- Candidates should be comfortable working in a fast-paced workplace.

Preferred candidate profile

📌 Customer Care Executive (Kolkata)
🏢 Global it solutions
📍 Kolkata