- Minimum 6 months of experience in an International BPO Chat Process.

- Prior experience in the US Telecom domain will be preferred.

- Strong customer service orientation with the ability to provide quick and accurate resolutions.

- Excellent written English communication skills (Minimum B2 Level proficiency).

- Typing speed of 40 WPM with 90% accuracy is mandatory.

- Hands-on experience in handling dual chat/multiple chat interactions simultaneously in a B2C environment.

- Robust troubleshooting, problem-solving, and analytical skills.

- Ability to manage customer queries professionally while maintaining quality standards.

- Comfortable working in night shifts and split weekly offs.

- Should be willing to work from the office on all working days.

- Good time-management and multitasking abilities.

- Proficient in using chat support tools and CRM applications.





- Demonstrates adaptability, attention to detail, and a customer-first approach.

- Freshers are not eligible for this role.

Role: Operations Support - Other,

Industry Type: BPM / BPO,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Operations Support

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

International Chat ProcessInternational Voice ProcessCustomer SupportVoice Process

International BPOUS ProcessInternational ProcessInternational CallingInternational Call CenterRotational ShiftsCustomer ServiceCustomer Handling

📌 Customer Associate/Senior Customer Associate-Chat Process (Pune)
🏢 Tech Mahindra
📍 Pune