Key Responsibilities

- Plan and coordinate events, celebrations, engagement activities, and community initiatives

across centres.
- Develop creative event ideas that encourage participation, strengthen client relationships,

and improve client satisfaction.
- Prepare event budgets, obtain required approvals, track expenses, and ensure activities

are delivered within the approved budget.
- Coordinate with clients, site teams, vendors, and internal departments on event

requirements, budgets, approvals, and execution.
- Act as a key point of contact for clients, maintain regular communication, understand their

requirements, and follow up on requests.
- Record and track client queries, requests, feedback, and action items, ensuring timely

closure.
- Monitor client NPS by gathering feedback, identifying concerns, coordinating timely

resolution, and following up with clients.
- Review NPS and client feedback trends, identify areas for improvement, and share insights

with relevant internal teams.
- Manage client concerns and escalations professionally, coordinating with relevant teams

through to resolution.
- Visit sites before and during events to check readiness, coordinate on-ground execution,

and resolve issues.
- Coordinate travel arrangements and hotel bookings for events, site visits, and other

business requirements, including reservations, itineraries, and related follow-ups.




- Support basic facility and soft-services coordination, including housekeeping, pantry,

common areas, and vendor follow-ups.
- Monitor service delivery against agreed SLAs and promptly flag delays or service gaps.
- Prepare and share monthly reports covering events, client feedback and NPS, escalations,

budgets and expenses, travel bookings, and service-related updates.
- Maintain event calendars, budgets, vendor details, client communication and NPS records,

travel and hotel booking records, and post-event reports.

Key Skills and Requirements

- Strong communication, coordination, and client-handling skills.
- Creative approach to event planning and community engagement.
- Good budgeting, expense tracking, reporting, and travel coordination skills.
- Ability to manage multiple events, requests, and priorities at the same time.
- Strong escalation-handling and problem-solving skills.
- Basic understanding of facility management and soft services.
- Comfortable travelling to Offices centres as required.
- Proficiency in email, Excel, PowerPoint, and basic CRM or service-tracking tools.
- Graduate in any discipline; experience in coworking, managed offices, hospitality, events,

or facility management is preferred. Pay: ₹30,000.00 - ₹40,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Community Manager (BTM Layout)
🏢 Pratyarth Services
📍 BTM Layout