Key Responsibilities

- Manage dialer operations and coordinate with technical teams to resolve dialer, CRM, and system-related issues.

- Monitor dialer performance, call connectivity, system utilization, and operational efficiency.

- Develop, implement, and maintain Standard Operating Procedures (SOPs) for collection operations.

- Identify process gaps and implement improvements to streamline collection workflows.

- Plan and coordinate training programs for collection executives, team leaders, and supervisors.

- Conduct refresher training on collection processes, customer handling, negotiation techniques, and operational practices.

- Ensure adherence to RBI guidelines, internal policies, and regulatory compliance requirements.

- Coordinate with Compliance and Quality Control teams to monitor collection practices and address process deviations.

- Design and implement performance-based incentive structures for collection executives and team leaders.

- Analyse incentive effectiveness and recommend changes to improve employee productivity and collection performance.

- Prepare and monitor operational MIS reports, dashboards, and performance metrics.

- Coordinate with HR, IT, Finance, Compliance, QC,



and Collections teams to ensure smooth operational functioning.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Finance, or any relevant discipline.

- 4–7 years of experience in Collections Operations, preferably in NBFC, Banking, FinTech, or Financial Services.

- Hands-on experience in dialer management, CRM platforms, and collection management systems.

- Strong knowledge of collection processes, workflow management, and SOP development.

- Good understanding of RBI guidelines, collection compliance, and regulatory requirements.

- Experience in designing, implementing, and monitoring employee incentive structures.

- Exposure to training and development initiatives for collection teams.

- Robust analytical skills with experience in MIS reporting and performance tracking.

- Proficiency in MS Excel and operational reporting tools.

- Excellent communication, coordination, problem-solving, and stakeholder management skills.

Job Type: Full-time

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Collection Manager - Operation (Thiruvanmiyur)
🏢 Kreon Financial Services
📍 Thiruvanmiyur