Role: Client Service Team (Client onboarding & KYC)

Experience: 5-8 years

Location: Pune

Role Overview

Support end-to-end client onboarding, ongoing KYC due diligence, client record management, client reporting and investor questionnaire processes across regional markets . Requires process ownership, attention to detail, and close coordination with other teams such as - Compliance, Legal, Investments, Operations, Sales, etc.

Key Responsibilities

1. Client Onboarding and KYC

- Manage client onboarding across jurisdictions, including KYC/AML documents, tax forms, and beneficial ownership records
- Support periodic and event-driven KYC refreshes, remediation, and exception resolution
- Coordinate with Compliance, Legal, Operations, Transfer Agent and client teams while maintaining trackers, approvals, and SLA reporting

1. Legacy Client Record Maintenance

- Review and remediate historical client records across CRM, KYC, and document-management systems
- Update client and legal-entity information and resolve missing, expired, duplicate, or inconsistent records
- Support data-quality controls, reconciliations, record retention, and periodic file reviews

1. Investor Questionnaires and Content Management

- Manage responses to RFPs, RFIs, due-diligence, operational due-diligence,



and platform questionnaires.
- Coordinate and validate inputs from Investments, Risk, Compliance, Operations, ESG, and Technology teams.
- Maintain an approved content library with explicit ownership, review dates, approvals, and version control.

1. Client Reporting

- To prepare monthly client review decks and some client reports
- To disseminate client reports where necessary
- To co-ordinate with other stakeholders for any change requests from clients and the dissemination of the reports.

1. Miscellaneous

- To perform any miscellaneous support activities where required / when assigned

Required Skills and Experience

- 5-8 years of experience in client onboarding / KYC and AML operations / client data management / client service / investor questionnaire support/ client reporting
- Understanding of one or more of these jurisdictions Luxembourg/EU/UK, the US, Singapore, and Hong Kong
- Familiarity with entity documentation, beneficial ownership structures, screening, and periodic KYC review processes
- Attention to detail, stakeholder coordination, communication, and deadline-management skills

Proficiency in Microsoft Excel, PowerPoint, and Word

📌 Client support (KYC - Client onboarding) - 4-8 Years - Pune
🏢 Crescendo Global Leadership Hiring India
📍 Pune