Position Overview The Client Success Consultant (CSC) serves as the first point of contact for customers,
managing inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first mindset to build trust and loyalty across diverse international clients.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound customer communications across phone, email, and chat channels.
- Issue Resolution: Accurately resolve customer queries within defined timelines, escalating complex cases when necessary.
- Professional Communication: Communicate effectively with customers, adapting to cultural and linguistic nuances.
- Documentation: Record all customer interactions in CRM or ticketing systems to ensure transparency and continuity.
- Compliance &: Policies:
Adhere to company policies, shift schedules, attendance guidelines, and data security requirements.
- Performance Targets: Meet or exceed assigned quality and productivity benchmarks.
Required Skills
- Solid verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Problem-solving and analytical thinking.
- Customer-focused attitude with empathy and patience.
- Ability to collaborate effectively within a team environment.
Qualifications
- Minimum educational qualification as per company policy.
- Prior experience in international customer service is preferred.
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
📌 Client Service Associate (Singanallur)
🏢 PATHFINDER BUSINESS ANALYSIS
📍 Singanallur
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